Refund Policy

Thank you for choosing Grandeur Cellars for your custom wine storage solutions. We take pride in crafting personalized, high-quality conditioned wine cabinets to meet your unique specifications. Due to the custom nature of our products, please review the following policy regarding returns and refunds.

Non-Returnable Items

All custom and conditioned wine cabinets, as well as semi-custom products, are non-returnable. Each product is meticulously crafted based on individual customer requirements, making them ineligible for returns or exchanges.

Order Cancellations

Orders for custom products may only be canceled within 48 hours of placement. After this period, materials are ordered, and the manufacturing process begins, rendering cancellations impossible. Cancellation requests must be submitted in writing to info@grandeurcellars.com.

Warranty Coverage

All products are covered under our standard warranty. Please refer to our Warranty Policy for details.

Contact Us

If you have any questions regarding this policy, feel free to reach out:

Email: info@grandeurcellars.com
Phone: 512-563-9889

Grandeur Cellars reserves the right to amend this policy at any time. Any changes will be updated on this page.